Posted By Yousef
I wanted to review DHL’s @ Home forwarding service for over a week now, but I waited until my first 3 packages got to Kuwait so I can get a sense of DHL’s speed and their delivery patterns.
I ordered 3 packages, 1 of them was a laptop for a friend. The laptop took 12 days to arrive in Kuwait’s customs. The other packages, one took 12 days and the other took 8 days. Keep in mind that I start counting once they are delivered to my US mailbox, which is checked twice a week, every monday and thursday. Once the shipments arrive in Illinois in the mailbox, you’ll feel like you’ve been disconnected from the package until it arrives to Kuwait. There is no tracking number and no site to monitor the progress. You just have to wait. It can get frustrating as you wait and have no idea about your package status and its whereabouts. You may however call DHL in Kuwait and ask about it.
Now, my cousins had a different kind of experience with DHL’s @ Home Service. I learned that DHL once misprinted the value of one of the packages which contained a couple of PC games and printed an extra zero, causing my cousin to pay around 45kd as tax for a package not worth that much. While my other cousin told us that they do not use DHL throughout the route to Kuwait. They use other company to deliver the package from illinois to Bahrain, then use DHL to deliver the packages from Bahrain to Kuwait.
First impressions can make or break a company nowadays. DHL should know that by now. Having no advantage over other competitors and no site to go with the service is not helping at all. What would make anyone leave their current forwarding service and join DHL? What will motivate them? At the moment, the answer is Nothing.
Having said all that. I think its still too premature to make a real judgment as to whether I’d continue using DHL for my online shopping or if I would go back to the miserable Aramex. They both, up to now, are doing a job that leaves much to be desired. But DHL being the company that it is, makes me a bit more hopeful for a real improvement. And with Sarita on board, it actually makes it worth giving it a chance.