We went to the Butcher Shop in Avenues mall last saturday, and it was my first visit to Kuwait’s branch, I’ve been to the one in dubai numerous of times and used to like it at first. The one in Dubai started off strong with quality meat and started it down spiral only months after it’s opening.

I went to the one in Avenues coz my friends said that it’s good. They’ve tried it and they liked it.

We were 7 and we ordered 7 steaks, 5 T-Bones and 2 Rib eyes. one of them was to be cooked Medium-rare, 2 medium-wells and 3 mediums. The waitress was confused and we had to repeat the order multiple of times and she still did not get it right, so we asked her to retake the whole order and rewrite it. She was a mess.

The starters came and were superb. The prawns with cream and lemon were very good.

The main dishes, the steaks, came and were a joke. they were all overcooked. All shades of gray when we started to cut em and not a single medium in there. They messed up the whole order (well except the rare steak, coz it came out pretty rare). When we complained to the waiter(s) they all seamed to repeat one phrase, which was “this is our medium steaks in here.” The manager, who stood still and did not come even though he was looking directly at our table and hearing us, came to us after we asked to talk to him, he said the same thing too. He did not seem interested in our opinion nor in our dissatisfaction. Even after we got real angry he did not seem to be of much help and was annoyingly careless. He did however change 4 of our steaks in the end. (3ogob malawa3 chboodna)

The experience was an awful one. The manager needs to be changed coz he didn’t seem to know what he was doing. I wouldn’t go there anymore, not only because they did not know the difference between a medium and a well-done, but because the service, the manager, the chef and the quality of their meats are of low standards. charging 9+ KDs for this kind of steaks is a rip off too. If you’re in a mood for good steaks treat yourselves to Terrace Grill in J.W. Mariott’s or Gaucho’s instead.


This entry was posted on Monday, March 2nd, 2009 at 7:22 am

13 Responses to “Avenues’ Butcher Shop’s Experience”

  1. Bo9ale7 says:

    You had an awful experience because i wasnt there with you. hathy alkheyana o matsawe

  2. fawaz says:

    Bo 9ali7 law kint ma33ana … chan misheet min il ma63am .. + Shda3wa takil Steak, :p
    hehe 3indihom Salad πŸ™‚

  3. 9k2hn says:

    I went there around a month ago, I agree the service is not very good. But the steak I ordered was great and cooked the way i asked for.

    I will go there again soon, and if needed i will post another comment

  4. Abdulmohsen says:

    next time try their fillet… my favorite so far. Whenever I go there the waiters are friendly enough so I don’t know what happened.

  5. Marzouq says:

    Wow… That sounds like a complete disaster! I want to check out the place and see if its that bad!

  6. Mark says:

    When I went with Nat to try their burger, she ordered her steak well done and when it arrived it was medium and bloody. When we compled to the waiter she told us thats how their well done is! I told her its bloody this is NOT well done. She took it back, grilled it some more and then brought it bank.

    They lack any sort of decent customer service training. Their manager must be telling them if anyone complains about the steaks tell them this is how we do it.

  7. mosan says:

    I am not surprised that waitress did not understand anything, it happens everywhere and all the time in q8

    And never return your food, I have read about what happens to food when customers return it

  8. Mark says:

    compled = complained
    bank = back

  9. Q80 In Denver says:

    I’ve never tried it cause I’ve heard Mixed reviews .. I’m a Steak Addict and I’ve never tasted a good steak in Kuwait except Gaucho Grill which is very good .. Do you want my honest opinion of why they’re saying the medium looks like that and so .. cause most Q80’s don’t know anything about Steaks! I mean when you hear most voices saying they love Steaks in Chillis, you just stop talking! :p

  10. mONA says:

    i think you had a bad experiance with them .. maybe eb hal youm .. bes seriously i’ve been there (kuwait and dubai) many times the food was good and the service was good .. give them a change again bes maybe hal mara weya smaller group πŸ˜› maybe dodahtoohom πŸ˜›

    i love their GREEK salad and the 1 Kilo Prawn fiesta πŸ˜‰


  11. 1001Nights says:

    I’m surprised because when I went the food was good and the service was fine. We did complain however because one of us ordered this large steak he picked out himself to be made for him and they charged KD 18 for it saying that since it’s twice the size it’s twice the price. Of course this is not a good argument for charging KD 18 for a steak because you don’t need double the seat, double the utensils, double the cook, or double the waiter to offer a doubly large steak. The manager did come over but he was very nice, polite, seemed well trained and charming so we just couldn’t be upset anymore.

  12. Labeeb says:

    Strange, because I had a great experience there.

    Great service, delicious appetizers and steaks.

    The problem is that it is really expensive.

  13. Om FasoOoL says:

    Yousef i went there 3 times .. the first 2 times were outstanding .. i tasted the cubed fillet .. the fillet .. the rib eye and their famous sausages .. it was amazing and the service perfect .I usually order my steaks medium rare and my husband medium well and they were perfect including the burgers . we went there last week as am a steak lover .. i ordered a ribeye medium rare and my husband the cubes medium .. i got a rare rare rare steak and my husband had a variety of cubes from medium rare lama me7targa.. gal chena el jama3a emyam3een ly fathlat las7oon. we called the waiter and told him. they adjusted mine to become a medium well πŸ™ kan lo3a .. so i guess something came up tawa 3afas el ma63am .. maybe they changed their chef ??!!!
    i would still go 3ala ma yefta3 gaucho grill bel avenues