A long time reader has sent us this complaint letter and hopes Wataniya Airways gets notice:
Dear Wataniya Airways,
I did not e-mail you this complaint because i know you will give me the run around for a couple of days. My mother booked a ticket to Cairo which left today (April 28, 2010) and was stopped at the check in counter. The spelling on the ticket was different from that in her passport. The solution after a 30 minute wait was to purchase a new ticket. The original ticket cost 105 KD, the new ticket 133 KD. Believe me money is not the issue as long as she arrives safely, and we all know that we cant travel when the spelling is different. But really, how difficult is it for you to change the spelling on the ticket? You can manage to set up a successful system to book reservations online but you cant modify ticket info at the counter/airport?
Honestly, we all expected something like this from Kuwait Airways; not you. To make a long story short, if its really “impossible” for you to tweak the name on a ticket, purchased over 3 weeks ago might i add, then you have a serious problem that needs to be solved ASAP.
His contact details are available if someone from Wataniya Airways is interested.