09
Jun

postedbyYousef

Zain logo

We posted about Zain’s Mishref branch violation yesterday, they read it, and here is their response:

“Dear Yousef,

I hope this email finds you well.

In regards to your post Oh-Oh Zain, this issue came-up after we have re-branded our Mishref branch and the violation is only about a small part of the branch front door.
We are now arranging with Mishref Co-op for the necessary actions to be taken in regards to this unexpected matter. I hope this clears everything to you and to your respectful blog readers.

I would also like to stress on that Zain welcomes valid feedbacks, comments, and questions through its various support channels.

Wishing you – and Mishary- all the best in your blog. Keep it up.”


I like it when people take criticism well. I’ve heard many horror stories about sponsors and their need to be glorified, and I’m glad this isn’t the case with Zain. I’m also glad they’re taking the necessary actions to solve this issue.

Thanks for the clarification!

 

This entry was posted on Wednesday, June 9th, 2010 at 12:37 am

5 Responses to “Zain Respond”

  1. Marzouq says:

    Its good that they are responding!!

    [Reply]

  2. Mishary says:

    Marzouq, because its Zain… Simply the best

    [Reply]

  3. nasser says:

    mishary hathola ely etqool 3anhom the best, etha ma 3ndk a7ad ye’6ab6ek ehnak welaa ma daro 3n hawa dark

    ana more then 2 weeks my net was off and they couldn’t figure out why nor would they replace my sim card oo b3d they refused to compensate me by extending my subscription to another 2 weeks.

    [Reply]

  4. Mishary says:

    nasser, etsadeg 3ad ana meshterek ma3ahom E-go from the first generation o kel ma zadaw el speed I upgraded it till the latest one o wala mo 3an shay bas tara sij its stable and ma kan 3endy shay weyahom.. o sadegny I dont have any was6a there :)

    [Reply]

  5. Nasser says:

    Guys.. Complaints resolution unit has improved big time in Zain. You will definitely see the difference

    [Reply]

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