21
Jul

postedbyYousef

I’m proud of my friend. So proud actually and would like to share with you this post (taken from Blog: العرزالــــــه)

قبل أكثر من ٣ شهور، طلبت مع بعض الاصدقاء وجبة عشاء من احد المطاعم، الاكل كان طيب لكنا صدمنا في النهاية بوجود حشره في احد الاطباق. اوقفنا تناول الطعام واتصلت بالمطعم ثم تحدثت الى مديره اللبناني وذكرت له الحادثه. تقبل كلامي مشكورا واحتفظت بصورة الحشره دون ان اذكر اسم المطعم لاحد.٩
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قبل يومين علمت أن السيد عيسى العيسى سيقوم بمحاضرة موظفي ذلك المطعم. بعثت له بالصورة وطلبت منه تنبيههم. بعد فترة قصيره جائني اتصال من صاحب المطعم السيد حمود الربيعان. الرجل كان بغاية الادب، استفسر عن الموضوغ فذكرته له وبانني اتصلت بمديره اللبناني. في البدايه استغرب مشددا بان ليس لديهم مسؤول لبناني لكنه قدم عميق اعتذاره واستعداده لتعويضي مع انني ابلغته بان ماوجدته كان داخل احد الخضراوات المقفله..اي ان ذلك الامر كان من الممكن ان يحصل مع اي مطعم بما فيه مطابخ البيوت!٩
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اغلقت التلفون ورجعت الى اصحابي للتأكد من اسم المطعم..بصراحه شككني! كان الرد المفاجيء بان اسم المطعم قريب من اسم مطعم السيد الربيعان..يعني ظلمت الرجل وهني توهقت الصراحه! لكني قررت معاودة الاتصال بالرجل وتوضيح اللبس والاعتذار منه مهما كانت النتائج او ردة فعله. الرجل رد بكل احترام وسعة صدر ولكن المفاجأة كانت بارساله لسائق المطعم مع كوبونات مجانيه لتناول مالذ وطاب من الاكل الياباني! ريال تكلمه عن مطعمه وتطلع المعلومه غلط ويكون رده مكافأتك..أي ذكاء وأي مهارة تسويقيه والاهم أي حسن تربيه طغت على حس التاجر المادي الموجود لدى الكثير من الاشخاص الآخرين؟٩
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مافعله السيد حمود الربيعان سيظل في الذاكره كمثال حي على الطبع الكويتي الاصيل الذي لايهزه الدينار ولا المكاسب المؤقته..متمنيا أن يشكل مثالا يقتدي به بقية شبابنا وبناتنا عند خوضهم لهذا المجال، وفق الله الجميع ورزقهم من فضله.

Translation:

Basically this person from العرزالــــــه ordered from a restaurant 3 months ago and found a bug in their veggies. He took a photo of the bug and called the restaurant up to complain to their Labenese manager who in turn took the complaint in and apologized for the mistake. He kept the picture to himself and didn’t use it. 3 months later, a couple of days ago, العرزالــــــه guy found out that there was a seminar about quality control held by Mr Eissa Al-Eissa at that same restaurant, so he sent the bug photo to the restaurant and asked them to be sure not to repeat that same mistake. A while later he got a phone call from the restaurant’s owner, Humood AlRubaian. The owner was polite and inquired about the whole incident, he was surprised about the Lebanese manager bit, since Humood never had a lebanese for a manager working for Oishii Sushi, but nevertheless he apologized, deeply, and offered compensation.

العرزالــــــه guy was wondering about the lebanese manager bit, so he went to his friends to asked them about the restaurant’s name, only to find out that there was a mix up, and that the restaurant with the Bug incident wasn’t Oishii Sushi, but another one that had a name that sounded like to Oishii (maybe similar pronunciation or something).

He regretted what he’s done and called Humood again to clear the whole thing up, only to find him even more respectful and understanding, and finally the shock came when he found out that Humood has sent him free vouchers to try out Oishii Sushi.

I’m very proud of Humood, who is a friend of mine, and I can’t believe how well he reacted to this whole thing. I don’t think I would’ve reacted the same way.

How would you handle such a situation?

Thanks العرزالــــــه

 

This entry was posted on Wednesday, July 21st, 2010 at 12:41 am

15 Responses to “العرزالــــــه, Humood AlRubaian & Oishii Sushi”

  1. Manayer says:

    5ngatni il3abra…
    Allah ykathir mn amthalik ya Humood o y36eek 3ala gad nyitik

    [Reply]

  2. [...] This post was mentioned on Twitter by Essa A. Al-Essa, Hamoud Al-Rubaian. Hamoud Al-Rubaian said: RT @alroudan Just in:: العرزالــــــه, Humood AlRubaian & Oishii Sushi http://bit.ly/bDEjmZ (via @some_contrast) [...]

  3. Bu m7amad says:

    kafu

    [Reply]

  4. Fawaz says:

    kaffu wala burbai3an; hathe al Zour w mat6alli3 :D

    [Reply]

  5. ban1 says:

    wallah eny rabit kafoo 3aleek bu rabi3an, bs mo tensany :)

    [Reply]

  6. 7antoosh says:

    kaffu wala anik refa3t rasi wala :P

    [Reply]

  7. Chirp says:

    Allah ewafga inshala. This is true customer service :) Mu awal shakh9 yemda7 their service (and food) and I highly doubt the last.

    [Reply]

  8. Ambrosial says:

    Wan3m alakhlaq :) Yesterday, I was 2 inches away on losing hope and faith in our country, but now I’m having second thoughts :) allah ykathr mn amthalh

    [Reply]

  9. Q80 In Denver says:

    Although I didn’t like their food, the way the owner handled the situation made a lot of other restaurants feel ashamed.

    [Reply]

  10. qwq says:

    its seems 3ala mawtho3km the owner did something no one does
    as a owner of a restaurant …. its a normal thing he did to avoid any roumers thats it ..

    [Reply]

  11. bint aldeira says:

    chthi ala’7laq alrafi3ah wallah. very well mannered and understanding. mo illi bali balik , kalook biqshorik ;-) u remember.(il3i9amiyin illi banaw nafshom) and they never accept criticism.

    [Reply]

  12. Barmait says:

    mashala kalam 7elw

    [Reply]

  13. Thanks for sharing my experience. As for qwq, you probably didn’t understand the post although its written in Arabic and translated to English! What happened to me WAS NOT Mr.Humood/Oishii’s fault, yet, he was very polite, understanding and rewarding although I did a very stupid mistake! so NO, not anyone would have done the same!

    P.S: I’m not “3erzala guy” :P !

    [Reply]

  14. Yousef says:

    qwq What Hamoud did is not normal and is very polite and nice. Competition and being in the restaurant business shouldn’t turn you into a bitter person dear.

    العرزالــــــــــه hehe you’re not? I love your blog’s name by the way.

    As for qwq, don’t pay attention to him. He’s kinda bitter.. so far he commented under 3 different nicknames and all comments were negative.

    [Reply]

  15. Abdullah says:

    Very well written article, Thank you ya jima3at Somecontrast.com for the translation.

    Bitter/stupid people are everywhere.

    Hamoud, im super proud of you !

    [Reply]

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