02
Sep

postedbyYousef

Remember the Modern Naydiya flip flop post that I did? I was very excited about getting them then very disappointed by it’s quality and all. Here is what Capital District Kuwait had to say about it in the comments section:

“Thank you for your comments.. i am the wife of the owner of CDK, and we do apologize, for the quality of the flip flops.. but when we got the samples of the flip flops they were amazing..and when we received them, they turned out to be like that. and this was our 1st time to ever do flip flops.. please bare with us. i assure you all if we do flip flops again, it will be a better standard than that….and Yousef as soon as we do our new flip flops we will send you one for free and give us your feedback..However, I thank you all for your concerns and and comments.. we will not let you down again
Good Day”

I like when people acknowledge mistakes and offer compensation, it takes all the negativity away. This is how things should be like when you’re in a competitive environment.

Capital District

 

This entry was posted on Thursday, September 2nd, 2010 at 12:13 am

15 Responses to “Capital District Responds”

  1. 9k2hn says:

    Good for you CDK, this is what called customer service.

    Please let us know when the new flip flop is available.

    [Reply]

  2. Summer says:

    good thing!! they’re going to improve!!

    [Reply]

  3. ar0s0e says:

    they wont be sending me one, not a good thing for everyone else

    [Reply]

  4. s. says:

    Yeah, what about everyone else?

    [Reply]

  5. mimi says:

    yeah ,, what about us!!!!
    as soon as i saw it here in ur blog i ordered one for my hubby,, and i sent them an email to cancel it after u got it and say its no good,, but they delivered it and i couldnt take it back,, what about us ???
    yallah lena allah :(

    [Reply]

  6. Yousef says:

    ar0s0e, s., and mimi, I’d email them and let them know that I’m not satisfied with their product. Try that.. and keep us updated.

    [Reply]

  7. Ahmed Hassaan says:

    So what , they are apologizing for that bad quality ,but they are still selling it on their website , if it’s really bad and they care about their reputation they should remove it from website ,so my conclusion is their apology for you is just a show ( propaganda ) ,not real aplology

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  8. random says:

    It’s very unprofessional for the owner’s wife to mail you instead of an actual representative from the company.

    Not to mention her english was horrible.

    [Reply]

  9. Yoyoo says:

    This is bad!

    [Reply]

  10. Name is Bond says:

    late…but a step in the right direction….hope they take it off the site soon.

    [Reply]

  11. G says:

    elwath3 darb ezalag chena.. bs ashwa mo kelehom 6ebja wa7da

    [Reply]

  12. KuwaitQ says:

    i highly appreciate the way they reacted to your post, after your experience i will definitely consider having Capital District on the list for my next clothing spree! (y)

    But were the najdiya’s that bad that they cant be worn or was it just because you were anticipating better quality, coz i kinda liked them and thinking of gettin a pair

    [Reply]

  13. anony says:

    “Competitive Environment” ? in Kuwait? Really?

    [Reply]

  14. Adam says:

    don’t be so negative people! i find their response respectful and sincere!

    [Reply]

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