Posted By Yousef

I walked into a Zain branch today with dark clouds hovering over my head, I wanted to complain. I wanted to make, whoever ignored the phone and let it ring forever, Suffer the wrath of an annoyed customer! All I wanted was to ask if they had eGo Devices in stock and nobody was picking up! But I decided to finish what i came for first, then do the complaining. So, I went took a number (#222) and waited inline. There was a very huge group of people (taking up all of the waiting area) ahead of me and only 1 hour left for the branch to close.

I waited for 45 minutes and still the board read 221, my number was 222. more than 45 minutes have gone by and that board still showing the same friggin number! I saw the lady at the desk and she was NOT busy and to make matters worse, she stood and started walking away from her desk. She talked on the phone, walked around, chatted with her friends. I wanted to yell at something. There was a guy with a ZAIN badge walking around making sure everything is running smoothly. “AHA!!” I thought.

Me: Excuse me! I’ve been waiting here for more than 45 minutes now and i’m still waiting for that number to change! i’m holding the number next to that one!
Him: ok ok.. no problem, let me…
Me: You can’t treat customers like this! i’ve been calling this branch for hours and no one answers! and now you make me wait for almost an hour here!
Him: whats the number you’re holding?
Me: 222!
Him: But Sir? We’re on 225 now.
Me: whah? where??? that board is showing 221!
Him: thats just the desk’s counter, and the lady is taking a break. we have many other desks and they’re still taking customers.
Me: err… uhhh… well you should’ve put a bigger board!
Him: we have a bigger one, its right —> there.
Me: oh.. hmm… aa…. *looks around for the nearest black hole*

Moral of the story: Look around before you open your big mouth. Or better yet, STAY QUIET!!

 

This entry was posted on Friday, February 29th, 2008 at 5:11 am