Translation:

Basically this person from العرزالــــــه ordered from a restaurant 3 months ago and found a bug in their veggies. He took a photo of the bug and called the restaurant up to complain to their Labenese manager who in turn took the complaint in and apologized for the mistake. He kept the picture to himself and didn’t use it. 3 months later, a couple of days ago, العرزالــــــه guy found out that there was a seminar about quality control held by Mr Eissa Al-Eissa at that same restaurant, so he sent the bug photo to the restaurant and asked them to be sure not to repeat that same mistake. A while later he got a phone call from the restaurant’s owner, Humood AlRubaian. The owner was polite and inquired about the whole incident, he was surprised about the Lebanese manager bit, since Humood never had a lebanese for a manager working for Oishii Sushi, but nevertheless he apologized, deeply, and offered compensation.

العرزالــــــه guy was wondering about the lebanese manager bit, so he went to his friends to asked them about the restaurant’s name, only to find out that there was a mix up, and that the restaurant with the Bug incident wasn’t Oishii Sushi, but another one that had a name that sounded like to Oishii (maybe similar pronunciation or something).

He regretted what he’s done and called Humood again to clear the whole thing up, only to find him even more respectful and understanding, and finally the shock came when he found out that Humood has sent him free vouchers to try out Oishii Sushi.

I’m very proud of Humood, who is a friend of mine, and I can’t believe how well he reacted to this whole thing. I don’t think I would’ve reacted the same way.

How would you handle such a situation?

Thanks العرزالــــــه

 

This entry was posted on Wednesday, July 21st, 2010 at 12:41 am