Posted By Yousef
Is there anyone left who haven’t had a problem with Aramex? I assure you, there are NONE! Every person with the slightest interest in having their packages arrive on time, as promised, must’ve had a problem with this company. Either because of their below zift customer service or their nonexistent sense of time!
just 2 days ago, I received an email from them telling me they’re going to raise their rates here in the emirates too. First Kuwait now the emirates. I’ve never ever seen a company that thrives with bad feedbacks! And now they think they’re entitled for a raise??
Anyway, I was reading their email and one thing just made me real mad. Our goal at SHOP&SHIP is to provide the highest level of quality & customer service while offering the best shipping options available.
One thing led to another, and I ended up replying to them with the following:
your goal is not to provide the highest level of quality and customer service. the only thing you aspire to is to do a mediocre job and cash in on your temporary novelty!
I based my negative opinion because of the following:
1-You never delivered a package without calling me and taking my whole address all over again. each time there is a package, your guys call me and let me instruct them and give every detail about where I live. (you’d think they’d refer to their past delivery details. but I guess thats “Good enough” service for you).
2-Whenever there is a problem, I either wait a very long time on hold & transfers between your personnel, or there is absolutely no one in the shop and ship department.
3-One time you lost my package, I’ve waited a very long time for it to arrive with NO luck, finally I complained, and they told me to bring something to prove my purchase, and so I did. they compensated me eventually… then… around 3 months later, my lost package magically arrived!
4-And after all this, you email me saying you’re gonna raise your rates???? and you actually wrote in the email that your goal is highest quality and customer service?!?REALITY CHECK ASAP!!!